The world is more connected and busier than ever.
People are fast becoming accustomed to banking, making reservations and bookings on the fly, and are increasingly expecting the same level of ease in all areas of their busy lives.
SMS services are quickly becoming the preferred method of choice for customers to send and receive information. It’s global, instant, unobtrusive, cost-effective and offers a very easy solution for businesses to connect with their customers.
A recent survey by Harris Poll on behalf of OneReach, showed people would prefer the freedom of contacting customer service via text, rather than by phone or computer.
Eighty one per cent didn’t want to be tied to their computer or phone, while 64 per cent of people prefer text communications over a phone call.
New Zealand software as a service company, Modica Group, has been providing mobile and ISP application services to telcos, Government departments, and businesses of all sizes for more than 10 years.
As a leading SMS marketing and business text messaging provider, Modica provides SMS marketing software, text messaging services, text message marketing, mass text messaging, mobile marketing platform, and mobile web solutions. We’ve worked with sectors including finance, insurance, media, retail, Government, local council, transport and logistics and mobile operators of all sizes.
Below are four of the SMS solutions Modica provides:
Mobile penetration rates have reached 96% globally. This almost universal rate of mobile adoption, coupled with improving telecommunication connectivity, shows SMS services are a cost-effective option for businesses wanting to streamline business processes and increase customer satisfaction.
Businesses can send targeted promotional material and advertising such as promotions, coupons and offers instantly to customers to help gain insight and reduce marketing costs.
Read our case study here.
Customers can participate in promotions and competitions such as text-to-win and unique product codes through subscription or voting products to increase brand awareness and engagement and ROI. Read a case study here.
Send confirmation, reminders, call centre responses and alerts to customers to reduce customer service costs and improve customer experience/retention.
Click here to read the case study.
Make it easy for your customers to complete transactions such as bank transfers, payments and donations quickly and easily with text-transactions to streamline communications and improve business processes.
Read our case study here.