SMS BANKING

Your companies Customers can send SMS queries to your dedicated short code which in turn are sent to your nominated Call Centre Representatives (CSR) as emails. CSR’s can then reply directly to customer queries using their email client. Once the email is sent the copy enclosed is sent back to your customer’s mobile phone as a SMS / TXT message.

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Are you a trading bank, building society or a financial institution that requires customers to receive confidential financial information via SMS?

Modica has deployed its SMS banking solution in the New Zealand and British markets with significant success. Our services is robust and secure ensuring maximum customer satisfaction at all times. The application is built in conjunction with our ISP team to ensure all connections are secure with high availability.

KEY FEATURES


Balances on demand

Funds transfers within customers accounts

Last six transactions request via SMS

Easy-to-use customer and management interface

Highly secure interconnection options between your customer database, VPN or Frame Relay

Multiple connection protocols (XML, SMPP, HTTPS)

 

BENEFITS


Delivering utility, convenience and value-add via the mobile channel

Direct and instant communication between you and your customers

Real-time and historical reporting to allow you to track the success of your advertising campaigns

PRODUCT CASE STUDIES


TODAY, WE PROVIDE MESSAGING SOLUTIONS TO SOME OF THE WORLD’S BEST KNOWN BRANDS, BANKS, GOVERNMENT, AGENCIES AND MORE.  THESE ARE JUST A FEW COMPANIES USING SMS BANKING:

SBS BANK

Building New and Personal Relationships

SBS Bank is a diversified retail bank with personal lending, insurance and financial advice subsidiary companies. As a provider of financial services through digital channels, performance and reliability are very important to us. So when we set ourselves the challenge of building a new personal and mobile banking platform, with a responsive design including SMS alerts, we needed a partner who could deliver on our business needs for our existing 15,000+ internet banking customers. SMS was a complex and technical project that involved SBS having to interact with three separate parties. This type of technology was new for us and was critical that Modica's existing capabilities and infrastructure could handle the type of customer experience we wanted to create and a product we wanted to implement.

VODAFONE QATAR

Join their calling club for special rates.

THE BRIEF: Vodafone Qatar wanted to communicate with its client base who had made international calls over the previous few months to offer them the opportunity to join their world calling club for special rates. SOLUTION: Using Campaign manager, we executed a segmented (by country) SMS communication in 5 languages to over 800,000 individual numbers prompting them to call their favourite destination at reduced rates. RESULTS: Instant online reporting through our web-based platform enabled Vodafone Qatar to watch the campaign execute and its performance. This campaign resulted in over 50 million toll minutes for Vodafone.

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