An alternative to taking card details over the phone for New Zealand businesses.
With Modica Payments, New Zealand businesses can use secure payment links to collect payments without asking customers to read their card details over the phone. Customers complete payment through their existing mobile banking application, or through a branded hosted checkout, while your team helps with the invoice, booking or account query.
Modica’s Request2Pay is designed for customer-specific payments, such as an outstanding balance or deposit, the need to pay an invoice, or book that hotel or trip. Your team can create a request with the amount and reference and push a payment link to the customer's banking application, or share a payment link by SMS, WhatsApp, or email, so the customer can review and complete payment themselves.
Organisations are moving away from taking credit card details over the phone primarily due to strict security regulations, high liability risks, and the cost of compliance.
Taking a card number over the phone adds sensitive information to the conversation. Staff may need to hear and re-enter the details, and businesses need to manage what could enter call recordings, notes and connected systems.
Request2Pay moves payment into the mobile banking application or card entry to a hosted checkout. The customer completes the payment on their own device without disclosing card numbers or bank account details.
Using our web-based Request2Pay means sending a request to a customer to pay inside their banking application, or through a hosted checkout using a unique payment URL, shared by SMS, email or another agreed channel. During a customer call, the workflow can follow five steps:
1. Confirm the payment. Agree the amount and explain what it covers, such as an invoice, booking deposit or outstanding balance.Trust matters when a payment request arrives by text or email. That's why Modica provides branded payment links and checkout portals. Build more trust by explaining the amount and purpose during the conversation, tell customers which sender and payment website to expect, and make your business identity clear on the checkout.
Even better, with Modica Request2Pay, push the payment request straight into the customer’s banking app where they control the security and the process in a familiar environment.
Either way, there is no more asking for credit card or banking details over the phone!
Modica Payments connects customer communications with a banking application payment request, or a branded hosted checkout for card payments. Customers complete their payment through their banking application or by using a supported payment method like credit card, Apple Pay, etc., through a branded checkout portal.
Request2Pay is designed for customer-specific, one-off requests, such as an invoice or account balance, using a unique checkout URL or a supported direct banking request.
Modica Payments supports card payments through Stripe and Open Banking through BlinkPay. Digital wallets, including Apple Pay and Google Pay, can be enabled as part of your setup. The Modica team can help configure the payment experience for your business.
Talk to Modica about a payment journey for your business.
Yes. ANZ and other banks continue to advertise virtual terminals for taking payments over the phone. A business’s options depend on its provider, approval and payment process. Check with your merchant provider before changing how you accept card payments.
A virtual terminal may still require an agent to collect and type in the customer’s card details. To avoid verbal collection, check whether the service offers a customer-completed payment link or another method that keeps card entry with the customer.
Using a hosted payment service can reduce the card data your team handles, but outsourcing payment processing does not automatically remove your PCI DSS responsibilities. The PCI Security Standards Council explains that merchants still have responsibilities for their providers and must confirm their compliance obligations with their acquirer or payment brand.
Call recording also needs attention if card details are still spoken. PCI DSS prohibits retaining card verification codes, such as CVV, after authorisation, including in audio recordings. Review your complete payment process when changing how you collect payments.
An email link may work if the customer can access a browser on another device. Also, an Open Banking payment request has no links to click. It puts the payment request directly into the customer's banking app. Choose an approach the customer can use and your business can support.
Start with one payment journey, such as deposits or overdue invoices. Define how the request is sent, how staff confirm the result and what happens if the customer needs another way to pay.
Explore Modica Payments to discuss a payment-link workflow for your business.