Integration of 8x8’s secure video solution with Modica’s OMNI platform enables instant engagement via SMS, WhatsApp, and video, all in one experience
SYDNEY, AUSTRALIA – May 6, 2026 – Modica Group, a global leader in intelligent messaging, has launched a strategic partnership with 8x8, Inc. (NASDAQ: EGHT), a global business communications platform provider. The partnership enhances omnichannel customer experiences (CX) across Asia-Pacific (APAC), starting with the integration of 8x8 Jitsi as a Service into Modica’s OMNI CPaaS platform.
With the new capability, businesses can launch secure, high-quality video sessions directly from SMS, WhatsApp, or other channels without downloads, app installs, or platform switching.
“This partnership meets the rising demand for video CX while ensuring enterprise-grade security and compliance. Together, we’re giving businesses more flexible ways to engage customers in real time.”
With one-click video now available within the OMNI platform, organisations can instantly connect with customers across mobile channels. Industries including financial services, healthcare, aviation, and government can provide face-to-face support without added complexity.
“Our customers are asking for secure, mobile-first video and with 8x8, we can now deliver it directly inside the OMNI platform,” said Stuart Wilson, CEO and founder of Modica Group. “This partnership meets the rising demand for video CX while keeping enterprise-grade security and compliance at the core.”
The solution is already being piloted with customers. Early use cases include:
This launch is the first step in a broader collaboration. Modica and 8x8 plan to expand the partnership to include programmable voice, advanced security, and OTT services, further strengthening the OMNI CPaaS portfolio.
About Modica Group
Modica Group is a global messaging company helping businesses connect with their customers in smarter, more meaningful ways. Our cloud-based CPaaS platform powers secure, high-volume communications across SMS, WhatsApp, email, video, and payments. Since 2001, we’ve worked with enterprise, telco, government, healthcare, finance, and education partners to deliver hundreds of millions of messages every year, turning basic messaging into valuable data and insight.
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