System Administrator

Full-Time
Sales/Marketing/Operations

Gold Coast - Australia

About us

Modica is a cloud-based enterprise messaging provider working with clients and partners around the globe to provide secure, high volume, enterprise messaging solutions. Our messaging platform connects to almost every Mobile Network globally allowing our customer to reach every mobile handset and device globally via secure API or hosted application. Working closely with Finance, IT, Government, Health and Education organisations, Modica’s messaging platform is used by some of the world’s biggest enterprise organisations and brands to deliver high volume, mission critical messaging services.

Through a unique combination of People, Process and Product, we help turn ‘dumb pipes’ into ‘smart data’, managing hundreds of millions of messages every year and working closely with our clients to help them understand their customers better and enable better business decision-making.‍

About the role

This role will suit an ambitious, tech savvy, self-motivated team player who is looking for an entry level role with plenty of future scope, within a world leading Enterprise Messaging provider. As a Systems Administrator you will be responsible for first level support of our internal software applications, infrastructure and networking while providing leading customer service for our staff and contractors, in a fast paced and efficient manner.

You will understand the challenges of working with tech disruption and be able to prioritise your workload in a nimble and communicative fashion that ensures all issues are resolved with pace and efficacy. While your role has a lot of variety and your support requirements may vary, day to day activities will include:

  • Provide front-line assistance to help overcome issues
  • Support of Modica’s internal business applications
  • Logging tasks in appropriate ticketing queues and prioritising accordingly
  • Accurate capture of information and requirements from users
  • Communicating upcoming maintenance or other relevant events to the organisation
  • Consistently look for process improvements and efficiencies that will enhance your delivery of service requests
  • Updating, maintaining and improving the knowledge base to ensure swift remedy of future service requests

About you

We are looking for someone smart, motivated and enthusiastic with a “can do attitude”. You will love learning, have great rapport with people, be able to demonstrate your passion for technology and upskilling yourself, and be a real go-getter who excels at whatever you put your mind to. You will also be:

  • Tech-savvy, inquisitive with strong problem-solving
  • Self-motivated, dedicated and understand that timeliness and accuracy are critical in all actions and interactions
  • Adept at prioritisation and multitasking
  • Insanely organised and know that the devil is in the detail
  • Excellent at both written and verbal communication
  • A self-starter with the ability to work in a fast-paced environment
  • Enthusiastic, flexible and customer centric, excited about the opportunity to develop your skills and build a great foundation for your future career
  • While a degree in a computer science related field would be advantageous, it is not essential

More about us

We’re proud to have a team of straight-up and honest people. Our people have an opinion, challenge constructively and have each other’s back. They are experts in their fields and hungry to contribute, and know how to beautifully blend work with having a good time.

More about our benefits

We offer a supportive environment as it is important to us that you are happy and healthy. Alongside a competitive salary, we offer benefits that rival those of large corporations.

If you'd like to join us

Attitude and aptitude is everything to us, so if you’re keen on working within a company that is growing, fun and has a huge amount of development potential, let us know why you will be a great addition to our team and the best person for this job. Email your application to recruitment@modicagroup.com, the role closes on the 12th of July or when we find the right person. To be successful in this role, you must be an Australian Citizen.

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