Co-operative Bank customers send and receive over 500,000 text banking messages a month via the Modica platform.
Customers can check the balance of their accounts, transfer money from one account to another, check interest rates and maturity dates of term deposits, check balances and current interest rates of loans and mortgages, text help for assistance.
And, if they lost or lent their mobile phone, suspend or cancel their mobile banking services.
Modica has been helping the Bank to improve customer engagement, and reduce the monthly costs associated with use of more expensive channels since 2004.
Last year The Co-operative Bank launched their global two-factor authentication (2FA) solution via text messaging using the Modica's SMS Gateway.
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Communication channel choice is crucial for the New Zealand Defence Force. That’s why they've added Modica's SMS messaging to offer more options when communicating with potential recruits.
Text donations contributed more than $200,000 towards lunch for children going hungry during the school day in a fundraising drive run by Campbell Live for KidsCan.
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