Co-operative Bank customers send and receive over 500,000 text banking messages a month via the Modica platform.
Customers can access their accounts and check the balance, transfer money from one account to another, check interest rates and maturity dates of term deposits, check balances and current interest rates of loans and mortgages, text help for assistance.
And, if they lost or lent their mobile device, suspend or cancel their mobile banking services.
Modica has been helping the Bank to improve customer engagement, and reduce the monthly costs associated with use of more expensive channels since 2004.
Last year The Co-operative Bank adds an extra layer of security and launched their global two-factor authentication (2FA) solution via text messaging using the Modica's SMS Gateway.
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Through their digital transformation programme, Countdown has utilised the Omni SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.
Communication channel choice is crucial for the New Zealand Defence Force. That’s why they've added Modica's SMS messaging to offer more options when communicating with potential recruits.