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Support Hours

Modica provides Free Business Hours Access to its Helpdesk for all customers between the hours of 8.30am and 5.00pm Monday to Friday excluding National Public Holidays. Calls may be logged outside of these times but will not be dealt with until the next working day unless you have opted for Extended Hours Helpdesk access.


Extended Support

Extended Hours Helpdesk Access is available as an additional service and provides customers with access to assistance from our Customer Support team outside of normal business hours. We will provide you with an Extended Support Plan Number (ESP Number) which you must quote to our Helpdesk when requesting support outside normal business hours.


SYSTEM STATUS INFORMATION

Current system status

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