Save costs & improve your customer service
Take the pain out of customer service by using SMS to communicate.
Allow customers to conveniently communicate with your team. Have them text in questions and receive answers, solve problems or verify account information all through SMS.
Automate customer journey communications - everything from welcome texts, to feedback and follow up messages.
Modica's SMS Messaging Platform can alert mobile phones in your chosen countries. You can schedule reminders and know that no matter the time difference, your customer will be alerted at the right time.
Improve your customer satisfaction with simple two-way messaging.Explore features below:
Modica’s experts are on hand to help with your SMS strategy.
Allow customers to respond and confirm via SMS.
Send large volumes of personalised messages with OMNIs high throughput capabilities.
Omni Insights allows you to monitor your customer sentiment over time.
Experts in mobile communication
We won't bounce you off to a contact centre. Our team is available 24/7 to support you. We have extensive resources to make you a messaging guru and ensure your service is a success.
Modica's Messaging Platform can integrate with your preferred email, CRM, marketing and social applications. Existing integrations include SalesForce, Marketo and Adobe Campaign.
Review the performance of your services in real time via your secure dashboard. View sent and received message volumes, track delivery receipts and analyse your performance for insights.
Global messaging can be a regulatory minefield. Our in house team will work closely with you to assist with queries around industry guidelines and government regulations.
Our Technical and Service teams support you throughout the testing, migration and launch process.
Chances are we have experience in your market. Whether products or services, public or private sector, our experts tailor solutions to solve your needs.
Use a single, unified platform to send all your business communications. Our web-based dashboard gives you real-time visibility of all of your messages.
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For developers, by developersOur APIs are designed with developers in mind. With a choice of languages, it's that much easier to integrate.
The reporting dashboard allow users to view status reports (DLR), opt-outs and usage.
Read our API Documentation.
We pride ourselves on reliable technology
With 99.9% uptime and over fifteen years' experience in the financial, healthcare and Government sectors, you can trust us to send your messages securely and on time.
Learn more about Security.
Our clients span the Logistics, Telecommunications, IT, Finance, Government, Health, Education and Media Sectors.
They trust us to manage their mission critical messaging across the globe.
Through their digital transformation programme, Countdown has utilised the Omni SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.
When you want to buy a trip up the Eiffel Tower in Paris, you need to know how much money is on your prepaid card. Texting is an easy way to check.
Homecare Medical increased trust and loyalty with their customer by combining an SMS shortcode with their professional services.
Modica’s solutions create tighter finance security and help integrate customer service strategy.