Engage with customers where they are
One of the key drivers in the growth of CPaaS is to engage with customers and staff wherever they are and whenever appropriate.
Currently we provide workflows based on keyword/response pairing via existing messaging products.
Expanding from our SMS & WhatsApp inboxes, you can have real-time conversations using our array of chat tools all integrating into one inbox.
As the favoured device for consuming information and interacting with others, chat on CPaaS is a game changer.
The world of chat and AI engagement is evolving rapidly and this is an ongoing area of new product development at Modica.
Our roadmap also considers an advanced WAB chatbot solution based upon customer feedback and requirements, which could extend to options around voice and email integration into conversational commerce and contact centre flows.
Contact us to talk about your Chat requirements.