Logistics made easy with SMS
Simplified logistics through SMS
We have helped some of the largest logistics companies to automate their delivery communications process through the use of SMS. This has helped them reduce the number of missed deliveries and redelivery rates, reducing costs, reducing calls to the contact center and ultimately increasing customer satisfaction.
By integrating our SMS solutions into their logistics processes, parcel recipients can confirm whether or not they will be home and provide authority and instructions directly to the courier driver on where to leave their delivery. Previously, delivery drivers would have to manually call customers, often with them not answering the call, meaning the courier company would have to arrange for a redelivery or take the parcel back to the depot for the recipient to collect themselves in their own time.
Our platform allows these companies to be more efficient, whilst freeing up valuable admin and staff time. It also provides increased customer satisfaction, both for their customers, and the end recipients. SMS drives increased profitability through operational efficiency and customer satisfaction.
SMS uses in Logistics
A powerful messaging platform for Logistics
One of the greatest challenges for logistics businesses is effective and timely communication. Modica has multiple solutions available on one unified platform, allowing the companies to send time-critical messages and enable two-way conversations with staff and clients.
They trust us to manage their mission critical messaging across the globe.
Communication channel choice is crucial for the New Zealand Defence Force. That’s why they've added Modica's SMS messaging to offer more options when communicating with potential recruits.
Over 700,000 messages sent machine to machine reveal that SMS is a reliable solution for energy providers.
Through their digital transformation programme, Countdown has utilised the Modica SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.