Messaging Interactions To Enhance Your Communications
Our Modica messaging platform integrates with global software powerhouses, Zapier, Salesforce, Marketo and Adobe Campaign, some unique legacy systems, and applications under development. If your account has API access, then simply connect to the software directly or download the relevant plugin from the App store. They are easy to install and configure for quick integration.
Integration Use Cases
Reach your customers instantly and create strong relationships.
Ensures your customers always get a response.
Keep the customers in the loop throughout the support cycle.
Streamline your systems and processes.
Customers and employees stay up-to-date with the latest information.
Zapier empowers you to automate your work across thousands of apps - so you can move forward, faster.
With options across project management (e.g. Asana), calendar (e.g. Google), email (e.g. Outlook), CRM (e.g. Salesforce), marketing automation (e.g. HubSpot), accounting (e.g. Xero), social media (e.g. LinkedIn & Instagram), forms (e.g. Gravity) & surveys (e.g. SurveyMonkey), task management (e.g. Notion), documents (e.g. Google), customer support (e.g. Zendesk), team collaboration (e.g. Confluence), ecommerce (e.g. Shopify) and event management (e.g. Eventbrite), there are almost endless ways to connect your process to our SMS platform.
Click here for more information on our Zapier integration.
CAMPAIGN NOTIFICATIONSLink form completions from HubSpot, Salesforce, Zoho, Wordpress, Google Forms, Typeform, Squarespace, SurveyMonkey and other leading tools.
ECOMMERCELink purchases, abandoned carts or offers from apps like Shopify, Kajabi, WooCommerce, eBay, BigCommerce, Magento, Airbnb & Amazon Seller Central to SMS notifications.
EMAIL NOTIFICATIONSConnect email applications like Gmail, Microsoft Outlook / 365, Zoho Mail & Front to trigger SMS notifications for key messages, such as customer service, sales or tech support
REMINDERSRemind customers of upcoming events, bookings and appointments by linking event apps, such as Eventbrite, Google Calendar, GoTo Webinar & Calendly to SMS notifications.
SUPPORTConnect leading support software like Zendesk, Intercom, Freshdesk, Help Scout, Live Chat, Jira Service Management, Zoho Desk, HelpDesk & Drift to send support details via SMS.
INBOUND CAMPAIGN TOOLUse SMS to capture subscriptions, event attendance, demo requests and more by linking SMS to apps like Google Sheets, Microsoft Excel, Salesforce, HubSpot & more.
Our API connects with Salesforce’s TXTinIT plugin to enable you to send and receive SMS messages within the Salesforce platform. TXTinIT can be easily downloaded from the Salesforce AppExchange and installed on your Salesforce instance.
The integration will route messages such as billing reminders, appointment reminders, support case notifications and booking confirmations from Salesforce users to customers. Benefits include; native text messaging within Salesforce,
easy to set up and configure, records are kept within Salesforce (easy reporting), automation support via a process builder, and basic features that are free for a single user.
INTEGRATIONFully integrated with Salesforce. Send text messages within standard or custom objects.
TEXT TEMPLATESCreate and share message templates using our intuitive mail-merge functionality.
BULK TEXTINGSend text messages via the List View or build your own custom conditions for bulk sending.
SCHEDULE MESSAGESSending a marketing campaign at a specific time? Schedule future sends with ease.
PROCESS BUILDER SUPPORTUse Process Builder to add text messaging to any existing automated processes.
TWO-WAY CONVERSATIONSSend and receive text messages directly out of and into Salesforce.
Marketo marketing automation software helps organisations automate and measure marketing engagement, tasks and workflows. The Marketo platform provides businesses with measurable customer experience data, from acquisition to advocacy, with engaging experiences that keep customers engaged and coming back.
We offer two integration options; one-way (send) and two-way (send & receive). Our one-way messaging integration allows Marketo users to utilise webhooks to send SMS via our Mobile Gateway. No need to download a plugin, but you do need to have our REST API account.
Our two-way integration enables Marketo users to send and receive SMS messages. This integration requires configuration by our Marketo development partner and includes bulk capability, number formatting tools and reply functionality.
INTEGRATIONNo plugin to downloaded - use a REST API connection within our platform and Marketo.
REPORTINGStore all SMS based interactions within your Marketo instance.
ENGAGEMENTImprove potential and existing customer engagement through SMS.
MESSAGING CAPABILITIESSupports one-way messaging by default, with two-way and bulk capability available.
PERSONALISED AUTOMATIONBuild workflows that trigger SMS at certain stages of the customer journey.
REPORTINGAnalyse your services and measure customer engagement.
MESSAGING AT SCALESend automated SMS messages and set up automatic replies to your customers.
AUTOMATIONIncorporate SMS as part of your automated Adobe workflows.
They trust us to manage their mission critical messaging across the globe.
Communication channel choice is crucial for the New Zealand Defence Force. That’s why they've added Modica's SMS messaging to offer more options when communicating with potential recruits.
Over 700,000 messages sent machine to machine reveal that SMS is a reliable solution for energy providers.
Through their digital transformation programme, Countdown has utilised the Modica SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.