Customer Service made easy with SMS
Simplified customer service through SMS
Our SMS solutions allow organisations in many different industries, to connect with their customers on a personal level. The average open rate for SMS is 98 percent compared to 20 percent for emails (SMS Comparison 2022). Mobile messages meet your customers where they already are, on their smartphone. SMS is also the faster and more cost effective way to connect with your customer.
Our powerful SMS API, messaging tools, and platform integrations, enable easy and efficient communication processes. This also delivers increased customer engagement and satisfaction. By integrating our SMS solutions into their processes and systems, businesses can; acquire new customers, increase repeat business, boost average spend, send transactional messages, and provide best-in-class customer service.
SMS uses in Customer Service
A powerful messaging platform for Customer Service
One of the greatest challenges for customer service is effective and timely communication. Modica has multiple solutions available on one unified platform, allowing the companies to send time-critical messages and enable two-way conversations with staff and clients.
They trust us to manage their mission critical messaging across the globe.
Communication channel choice is crucial for the New Zealand Defence Force. That’s why they've added Modica's SMS messaging to offer more options when communicating with potential recruits.
Over 700,000 messages sent machine to machine reveal that SMS is a reliable solution for energy providers.
Through their digital transformation programme, Countdown has utilised the Modica SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.