At Modica Group we’ve helped many leading insurance companies improve their customer communications, automate workflows and improve customer security by integrating our SMS solutions into their company processes. This has helped increase customer engagement, created better two way communication between customers and the insurance company and decreased wait times for the customer, which has boosted customer
satisfaction.

By integrating Modica’s SMS solutions into the processes, customers can have personalised and secure conversations with their insurance companies allowing them to receive advice, ask questions and make claims with ease. They can also receive payment reminders, utilise two factor authentication, minimise late payments
and reduce pressure on call centres. This helps build greater trust between the consumer and the insurance company.

Our platform allows insurance companies to be more efficient, freeing up valuable administration and staff time. SMS enhances customer satisfaction, while boosting profitability through process improvement.