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Logistics made easy with SMS

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Logistics made easy with SMS

Contact US
Streamline your communication into a single channel via our OMNI Platform.

SMS For Logistics

At Modica Group, we have helped some of New Zealand’s largest logistics companies to automate their delivery communications process through the use of SMS. This has helped them reduce the number of missed deliveries and redelivery rates, reducing costs, reducing calls to the contact center and ultimately increasing customer satisfaction.

 

By integrating our SMS solutions into their logistics framework, parcel recipients can confirm whether or not they will be home and provide authority and instructions directly to the courier driver on where to leave their delivery. Previously, delivery drivers would have to manually call customers, often with them not answering the call, meaning the courier company would have to arrange for a redelivery or take the parcel back to the depot for the recipient to collect themselves in their own time.

 

Our platform allows these companies to be more efficient, whilst freeing up valuable admin and staff time. It also provides increased customer satisfaction, both for their customers, and the end recipients. SMS drives increased profitability through operational efficiency and customer satisfaction. Keep this in mind as the busiest period of the year is fast approaching for logistics, with the likes of Black Friday, Cyber Monday and the general madness of Christmas online shopping kicking off.

Streamline your communication into a single channel via our OMNI Platform.

SMS For Logistics

At Modica Group, we have helped some of New Zealand’s largest logistics companies to automate their delivery communications process through the use of SMS. This has helped them reduce the number of missed deliveries and redelivery rates, reducing costs, reducing calls to the contact center and ultimately increasing customer satisfaction.

 

By integrating our SMS solutions into their logistics framework, parcel recipients can confirm whether or not they will be home and provide authority and instructions directly to the courier driver on where to leave their delivery. Previously, delivery drivers would have to manually call customers, often with them not answering the call, meaning the courier company would have to arrange for a redelivery or take the parcel back to the depot for the recipient to collect themselves in their own time.

 

Our platform allows these companies to be more efficient, whilst freeing up valuable admin and staff time. It also provides increased customer satisfaction, both for their customers, and the end recipients. SMS drives increased profitability through operational efficiency and customer satisfaction. Keep this in mind as the busiest period of the year is fast approaching for logistics, with the likes of Black Friday, Cyber Monday and the general madness of Christmas online shopping kicking off.

Call Centres
Payment reminders
Delivery Notifications
Driver instructions
Alerts and notifications
Alerts and notifications
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Employee communications
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NPS Surveys and feedback
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Customer support
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Marketing campaigns

A powerful messaging platform for efficient logistics

One of the greatest challenges for logistics businesses is effective and timely communication. Modica has multiple solutions available on one unified platform, allowing the companies to send time-critical messages and enable two-way conversations with staff and clients.

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The nature of our m-Health messaging services requires an extremely reliable solution. Modica have proven they are a very capable and pro-active SMS Gateway partner to Vensa. We’re excited to work closely with them as we expand our services into SEA and beyond.
Ahmad Jubbaway, CEO, Vensa Health
Ahmad Jubbaway

Customer Stories

Countdown

Through their digital transformation programme, Countdown has utilised the Omni SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.

Countdown

Logistics & Travel

Facebook

Every time Bluesky Samoa and American Samoa customers get a friend request, Facebook notification or text a status update, Modica is behind the scenes making it happen.

Facebook

Logistics & Travel