Messaging integrations made easy

Enhance your communications using our plugins to send messages from your favourite software solutions.

Integrations to enhance your communications

Modica Group has developed integration plugins for popular CRM applications. Some of the plugins work seamlessly with the APIs and some are available for download from the relevant application stores. These are easy to install and configure for quick integration.

Modica Group supports messaging integration into existing platforms and business processes through extensive APIs. These range from popular CRM applications to unique legacy systems. Some of the CRM integrations are listed below and can be obtained from the relevant market places.

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Salesforce

Send SMS from Salesforce using the TXTinIT plugin.
The TXTinIT plugin allows you to send and receive SMS within the Salesforce platform, using Modica Group APIs. TXTinIT is a text messaging Salesforce application that can be easily downloaded from the Salesforce AppExchange and installed into your Salesforce instance.

Benefits:

  • Native text messaging within Salesforce, meaning no more external texting applications.
  • Incredibly easy to set up and configure.
  • Records are kept within Salesforce, allowing for easy reporting.
  • Simple SMS automation support.
  • Basic features are free for a single user.

Features:

Integration
Fully integrated with Salesforce. Send text messages within standard or custom objects.
Text Templates
Create and share message templates with the rest of your team using our intuitive mail-merge functionality.
Bulk Texting
Send text messages via the List View or build your own custom conditions for bulk sending.
Schedule Messages
Sending a marketing campaign at a specific time? No problem! Schedule future sends with ease.
Process Builder Support
Use Process Builder to add text messaging to any existing automated processes.
Two-Way Conversations
Send and receive text messages directly out of and into Salesforce.

Marketo

Marketo is marketing automation software built to help organizations automate and measure marketing engagement, tasks and workflows.
This integration allows users of the Marketo platform to send SMS via Modica Group APIs, using Marketo Webhooks.

Features:

Integration
No plugin needs to be downloaded - all you need is an HTTPS API connection within OMNI and the Marketo platform.
Engagement
Improve potential and existing customer engagement through SMS.
Reporting
Store all SMS based interactions within your Marketo instance.
Personalised Automation
Build workflows that trigger SMS at certain stages of the customer journey.
Messaging Capabilities
Supports one-way messaging.

Adobe Campaign

Adobe Campaign is a conversational marketing technology that empowers organisations to start and sustain one-to-one customer dialogues.
Modica Group and Adobe Campaign integration provides high availability, mission- critical messaging products for better customer engagement.

Features:

Reporting
Analyse your services and measure customer engagement.
Scale Messaging Capabilities
Send automated SMS messages and set up automatic replies to your customers.
Personalised Automation
Incorporate SMS as part of your automated workflows.

Ready to learn more?

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