Mobile messaging's growth has led to an unwanted rise in spam and phishing attempts across the globe. Scammers send fake text messages to trick recipients into giving them personal information — things like password or account number that can be used to gain access to email, bank, or other accounts.

Modica is committed to combating scam SMS globally. We have been providing safe and secure intelligent messaging solutions to customers for over 15 years and understand the importance of protecting the public from SMS and identity theft scammers.

We work with regulators, banks, telcos, and our customers around the world to protect users. For example, since July 2022, almost 90 million SMS scams have been blocked under the new Australian  Communications and Media Authority (ACMA) rules. Modica is committed to combating spam SMS and understands the importance of protecting the public from spam and identity theft scammers.

Some of the ways we protect you and your audience, include; Sender ID Registration, URL Verification and working with telcos on their trusted sources programs.

Safe & Secure | Modica Group

Avoid scams in your country

Scams target everyone. Scammers use stealth, surprise and clever tactics to get what they want, which may be your money or your personal details. No-one is too smart to be scammed.

But, there are things you can do to help spot—and stop—a phone scam.

If you think you’ve been scammed, tell your bank and phone company immediately.

We commend the Australian Communications and Media Authority (ACMA) on the important role they play in combating SMS and identity theft phone scams. For information on how to spot and stop phone scams, visit If you think you’ve been scammed, contact your bank and phone company immediately and report it to Scamwatch. Contact IDCARE if you’ve had personal details stolen.

Here is the industry code that service provides such as Modica are required to adhere to -

Customers should mitigate the risk of a phone scam, by taking these steps:

  • protecting their personal information and not sharing it with unknown or unsolicited callers
  • contacting their financial institution immediately if they believe they have lost money to a scammer
  • changing default PINs and passwords on newly acquired customer equipment
  • selecting strong PINs and passwords (e.g. Not “1234” or “0000” or “password” etc.)
  • locking devices with secure PINs
  • ensuring that voicemail PINs are secure
  • disabling PABX ports and features that are not used (e.g. remote call-forwarding)
  • changing PINs and passwords regularly
  • not responding to missed calls or SMs from unknown international Numbers, unknown Australian Numbers or an unknown source
  • not clicking on URLs or making return calls to telephone Numbers contained in the SM from unknown international Numbers or unknown Australian Numbers or an unknown source
  • Blocking suspicious or unknown Australian Numbers or international Numbers on devices and use of Blocking services or products, where available, on landlines
  • allowing unknown calls to go to voicemail and then listening to any message left to ascertain if this might be a genuine call

NOTE: Scamwatch, Stay Smart Online and the ACMA all provide awareness raising material about scams, as do other government departments like the Australian Taxation Office and Services Australia. The ACCC’s Little black book of scams is one particularly noteworthy and comprehensive example of scam awareness raising.

The Canadian Anti-Fraud Centre collects information on fraud and identity theft and provides information on past and current scams affecting Canadians.

 Victims of fraud are encouraged to report it

A list of recent scams is maintained at


cANADA sms


In New Zealand, the Ministry of Business, Innovation & Employment's Consumer Protection division and the Department of Internal Affairs play an important role in educating consumers about phone scams.

Visit for tips on how to avoid scams, and how to take action if you have been a victim of a scam.

The Department of Internal Affairs has useful information on how to report scams -

The United Kingdom Government offers a range of information and support to prevent phone scams. 

The most prevalent scam targets people's concerns around electricity bills. The government has already issued warnings, but the scams continue to spread.

Recipients of suspicious messages can forward the text message to 7726. Victims of fraud can report the issue online via Action Fraud or call 0300 123 20240.

For more information, visit

The Federal Trade Commission (Consumer Advice) of the United States has useful information on how to recognise and report spam text messages. Visit for more information. 




How we safeguard your information

Why you should trust us?
Why you should trust us?
Our cloud based messaging platform is built to offer highly available, scalable and secure cloud services. We are trusted by large, varied organisations across the world, in a range of critical industries, including; finance, IT, Government, health and education. In 2021 we celebrate 20 years of providing trustworthy, secure, reliable service.
What security measures do we take?
What security measures do we take?
We start with password hashing and salting, least privilege access, security focussed software development and regular penetration testing.
How do we protect access?
How do we protect access?
Staff access to Modica's platform is limited to authorised personnel, secured with TLS (Transport Layer Security) 1.2, strong passphrases, VPN (Virtual Private Network) and MFA (Multi Factor Authentication). We continually refine these controls to maintain security.
How do we keep data secure?
How do we keep data secure?
Our services are primarily written in PHP, Go and Typescript. These follow security best practices from organisations such as the OWASP Foundation. We continually adopt a privacy and security by design approach that includes a regular cadence to scan the platform for vulnerabilities and remediate findings that impact customers.
How do we respond to security incidents?
How do we respond to security incidents?
We maintain an incident response plan that follows triage, investigation & remediation of incidents. In the event of a breach, affected customers are notified as part of our commitment to security and privacy in accordance with NZ law privacy principles and GDPR.
How secure is our data centre?
How secure is our data centre?
Our platform is deployed to AWS which has a robust security and compliance program, including controls that are SOC 2 and ISO 27001 certified. For more information on AWS processes, please visit: