Contact Centre Communications
Allow customers to conveniently communicate with your team. Have them text in questions and receive answers, solve problems or verify account information all through SMS.
Automate customer journey communications - everything from welcome texts, to feedback and follow up messages.
Modica's SMS Messaging Platform can alert mobile phones in your chosen countries. You can schedule reminders and know that no matter the time difference, your customer will be alerted at the right time.
Improve your customer satisfaction with simple two-way messaging.
Explore features below:
Deliver at scale
Experts in mobile communication
Modica's messaging platform is used by some of the world's biggest brands and enterprise organisations to deliver high volume, mission critical SMS messaging services. The platform is founded on a high availability messaging gateway that can be complemented by our optional add-ons, Managed Messaging Solutions and the OMNI Insights dashboard.
OMNI helps you deliver intelligent messaging services to your clients, with the ability to manage multiple brands under one account. What sets us apart is the expert advice and support we provide our clients - 24/7.
Mobile Gateway (API)
Easily integrate our API to send and receive messages across most mobile networks around the world.LEARN MORE ABOUT OUR gateway ➝
Our clients span the Telecommunications, IT, Finance, Government, Health, Education and Media Sectors. They trust us to manage their mission critical messaging across the globe.
Through their digital transformation programme, Countdown has utilised the Omni SMS platform to streamline their online shopping experience and evolve the consumer journey with reliability and ease.
Logistics & Travel
When you want to buy a trip up the Eiffel Tower in Paris, you need to know how much money is on your prepaid card. Texting is an easy way to check.
Homecare Medical increased trust and loyalty with their customer by combining an SMS shortcode with their professional services.