We won't bounce you off to an anonymous contact centre. Our team will support you through all stages of your messaging service lifecycle.
We’re serious about support and proactively communicate any issues that may impact your service. Our support team are available 24/7 and can provide custom service reports on request; you can even schedule the reports to be delivered to your inbox as you need them.
With a wealth of resources on all aspects of messaging, from API documentation to FAQs and International Fact Sheets, we have the resources to make you a mobile guru and ensure your service is a success.
Global messaging can be a regulatory minefield. Our experienced in-house Support team work closely with you to ensure your service doesn’t breach industry guidelines or government regulations.
Make use of our test environment to ensure all is in order before migrating to a live production environment. Our Technical and Service teams are available to support you throughout the migration and launch process.
Choose the support plan that best suits your requirements: Basic, Professional or a personalised
Immediate communication before, during and after a crisis is critical. Customers will want to know how they are impacted. Suppliers, employees and their families will also want to know what is going on. Having a crisis communication plan allows you to communicate the right message, to the right audiences, at the right time.
SMS for business communication is growing. COVID-19 has forced businesses to communicate more, potentially adding to the noise and clutter of the marketing and communication space yet when things get complicated, we revert to basic principles and reliable communication methods to cut through “the chatter”.
GDPR. Everyone is talking about it, in one form or another. That’s because it will change the way companies collect, store and use EU residents’ data. It’s also sparked a wider discussion about data protection and privacy globally. If you haven’t heard anything more than the acronym, here’s an overview.