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Optus Product News & Updates
We are making some changes to the login flow for the Business Messaging platform. This change will come into affect on September 19th 2022. The change will result in a better experience for customers signing in via single sign-on identity provider (SSO), and have no impact on-SSO users.
Currently you enter both Username and Password on the login page. The new login flow will ask for your Username and to click next. Then based on your account settings, we either hand you to your SSO idP or prompt for password to continue the login.
We’ve simplified messaging. Our Web2SMS product now has a conversational inbox making it easy to read, organise and schedule your communications. The new Web2SMS Conversational Inbox makes it easier to see and respond to messages in an appealing conversational format. Users of Apple devices, Slack or Facebook will be familiar with seeing messages in this sequential, bubble style.
We’ve also introduced new features for archiving, filtering and searching conversations.
The account threshold limit has been updated and the limits are set at 5 times, meaning if a user enters an incorrect password 5 times in a single session, they would get locked out.
This was done to improve security, reduce risk and align to best practice.
To reinstate your account, please contact support or your admin.
Our Intelligent Character Encoding (I.C.E) functionality, when enabled, automatically detects and reassigns UCS-2 characters that can have compatibility issues with those similar from the GSM-7 character set. This helps to ensure a message is more compatible with a carrier's preferred character set and helps to alleviate potential edge cases preventing message delivery.
We've updated Email2SMS's reports into a single tab and updated some of the functionality to help you to get the data you need faster.
You can learn more about how the report works in our updated User Guide.
Over the next few months we'll be making some changes to improve the look and feel of our messaging platform. This won't affect functionality, but you may notice things look a bit different.
If you encounter any problems, or just want to give us feedback on our new designs, be sure to let us know your thoughts.
Our Web2SMS refresh offers an intuitive user interface for efficiently sending and scheduling messages. The responsive design allows for ease of use across any device.
You can learn more in our updated User Guide.