Modica is committed to the responsible delivery of messaging services that are code compliant, truthful, lawful and socially responsible. We work to ensure that all of our services are fully conversant with the laws, industry best practice and regulatory obligations, and the rights of the end mobile consumer are protected.
As one of the companies who operate in the messaging space, we encourage all our clients who operate services via our platform and/or under our banner that these be compliant according to the laws of the country you are sending to and the industry best practice guidelines in a responsible way.
You can report any unwanted messages, spam, scam, phishing or suspicious messages to our team by emailing firstname.lastname@example.org with a screenshot of the text message you have received and your mobile number.
We encourage all clients to familiarise themselves with the following resources to ensure their service is compliant with New Zealand laws and industry best practice.
The Advertising Codes of Practice is regulated by the Advertising Standard Authority and is available at www.asa.co.nz
The Unsolicited Electronic Messages Act (UEMA), monitored by The Department of Internal Affairs, is available here http://www.legislation.govt.nz/act/public/2007/0007/latest/whole.html?search=sw_096be8ed818097fd_unsubscribe_25_se&p=1#DLM405134)
Government Anti-Spam information sheets here: https://www.dia.govt.nz/DIAwebsite.nsf/%20wpg_URL/Services-Anti-Spam-Index
The Gambling Act 2003 is available here: www.legislation.govt.nz/act/public/2003/0051/latest/DLM207497.html
The Telecommunications Carriers Forum - Mobile Messaging Code is available here: https://www.tcf.org.nz/industry/standards-compliance/mobile-phone-services/messaging-services/
More information is also available here: https://confluence.modicagroup.com/display/SC/Compliance
If you have received a text message from an unknown sender, business or organisation and suspect the message may be harmful, report this to the New Zealand Department of Internal Affairs (DIA). They offer a free and easy to use service for reporting text-spam.
Step #1: Take a snapshot of the message and the number that the message appeared from
Step #2: Forward the message you have received to the FreeTXT number 7726 (SPAM)
Step #3: Follow the steps in the response message you receive from the number 7726 which may ask you to provide more information here (http://7726.govt.nz)
More information can be found here: https://www.dia.govt.nz/Spam-Complain-About-TXT-Spam
We encourage all clients to familiarise themselves with the following resources to ensure their service is compliant with Australian laws and industry best practices.
Telecommunications Carriers Act: https://www.legislation.gov.au/Series/C2004A05145
Handling of unwanted or life-threatening messages: https://www.commsalliance.com.au/Documents/all/codes/c525
Mobile Premium Messaging Code: https://www.commsalliance.com.au/Documents/all/codes/c637
Consumer Protection code 2019: https://www.commsalliance.com.au/Documents/all/codes/c628
Consumer Protection code effective August 2019: https://www.commsalliance.com.au/Documents/all/codes/c637
Advertising Standards: https://adstandards.com.au/issues
Consumer Spam Guidelines: https://www.acma.gov.au/what-spam#spam-rules
Here is some information about the Anti-spam process: https://www.acma.gov.au/stop-getting-spam
If you’d like to report text spam, you can lodge a complaint via the ACMA website here: https://www.acma.gov.au/sms-spam-complaint-form
We encourage all clients to familiarise themselves with the following resources to ensure their service is compliant with the National Telecommunications Agencies for those sending globally.
The International Telecommunication Union site has a lot of useful information and links to help here: https://www.itu.int/en/ITU-D/Statistics/Pages/links/nta.aspx.